Do We Still Need Websites?
At the end of the day, brands today live a decentralized, if not fragmented, existence. The brand “home” has line-extended itself into a network of smaller residences and rented apartments — or what we might call “brand stands” — all primed for meeting and interacting with the consumer at various stages in the purchase, loyalty or advocacy cycle. A Facebook fan page is a classic brand stand.
A smart website feeds and refreshes the brand stands. It anchors the brand database, arguably the most coveted asset, and sets the tone and standard for the brand’s ethos and attitude about feedback, expression and service. Put another way, it establishes that first critical (often unforgettable) impression. A great website also smartly syndicates, re-circulates and curates social content from the brand stands.
In a seamless “just in time” distribution network, content is refreshed from the website’s wholesale supply network. There are some variations to this, of course. YouTube, a de facto hosting and syndication platform increasingly popular to brands, mimics this hub-and-spoke model, but brands still control the primary distribution network or original video content.


